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Return & Refund Policy

Thank you for shopping at ITDiscount. We want you to be fully satisfied with your purchase.

14-Day Right of Withdrawal

Under Belgian and EU consumer law, you have the right to cancel your purchase within 14 days without giving any reason.

• The period begins the day you (or a third party designated by you) receive your package.
• To start a return, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or use the contact form on our website before the 14-day period expires.

Return Conditions

To receive a full refund, items must meet the following criteria:

• Condition: The item must be in the exact same condition as received, with no new signs of wear, scratches, or damage.
• Software: Any personal accounts (e.g., iCloud, Windows accounts) and passwords must be removed.
• Completeness: All shipped accessories, chargers, and cables must be included in the return package.

Return Shipping Costs

• Change of mind: You are responsible for paying the direct costs of returning the goods. We highly recommend using a tracked shipping service.
• Defective items: If the item arrives damaged or differs significantly from the description, we will provide a prepaid shipping label.

Refunds

Once we receive and inspect your return, we will process your refund within 14 days. We will refund the full purchase price (including standard initial shipping costs) using the same payment method you used for the original transaction.

. Privacy Policy

Who We Are

• Shop Name: IT Discount
• Location: Brussels, Belgium
• Contact Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

What Data We Collect & Why

• Account Registration & Orders: When you buy a second-hand computer or register an account, we collect your name, shipping address, billing address, phone number, and email address to process your order, issue invoices, and manage warranty claims.
• System Logs: Like most standard websites, our server automatically logs your IP address for security purposes to prevent malicious activity and hacking attempts.
• Payment Processing: Payment details are handled entirely by our secure, third-party payment providers (e.g., Mollie, Stripe, PayPal). We do not store financial credentials or credit card numbers on our server.

Data Retention & Sharing

• We keep invoice data for 7 years to meet legal Belgian fiscal and accounting regulations.
• We share your shipping address exclusively with delivery couriers (e.g., bpost, DPD) to fulfill delivery. We do not sell or lease your data to third-party advertisers.

Your Legal Rights
Under the GDPR, you have the right to request access to your data, demand corrections, ask for the deletion of non-accounting data, or object to processing. Contact us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. to exercise these rights.

2. Cookie Policy

Our website uses basic cookies to function securely and remember your choices.

Essential Cookies (Strictly Necessary)
These cookies cannot be turned off as they are vital to operating the shop:

• Session Cookie: A random string cookie is generated to keep you logged in and keep track of items placed in your shopping cart. It expires when you close your browser.
• CSRF Token Cookie: A security cookie that prevents unauthorized cross-site request forgery attacks, protecting your user session.

Managing Cookies
You can block, clear, or manage your cookie settings at any time directly through your web browser's built-in options.

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